Wednesday, July 1, 2009
Just Open A Dialogue...!
I'm as guilty of this as anyone.
Like in the most recent conversation I had with the auto repair shop...I just listened to what the owner quoted me as the final price for the work he said needed to be done. Now, I have to admit that this was over the phone, and not in person.
Usually, when I'm face to face with someone, I can tell if they are being straight up with me or not. While on the phone with them the last time, I did tell him that the amount he quoted was more than what I wanted to spend right now. He said he understood and that he would get the truck ready to pick up.
I just took for granted that he would call when it was ready, he assumed that I would just come and get it.Neither of us verified what we thought...can you say "communicate"? I knew you could!
Anyway, I called him back Tuesday after getting back from VA hospital, and this time we spent a little time discussing the options. In fact, he was the one that offered up a solution. He said that not all of the freeze plugs were leaking...and the ones that would have to have the engine lifted to get to seemed OK for now.
He agreed that if we just fixed the leaking plugs, and did not do the brakes...the total would be around $500. Now that's a price that I can deal with a lot better than $1500. At least at that price, the water leaks would be fixed and if I needed to, I could get outta Dodge without having to worry about a heating problem.
I can get one of the younger shade tree mechanics I know and have them fix the front brakes for a lot better deal than a shop, I'm thinking. I have not noticed the brakes getting soft, or making any noise...but then, I wasn't looking for that.
If the owner of the shop had not mentioned these options, I wouldn't have thought of them until later. The reputation of this shop and the owner is very, very good...and now I understand why! Just because I didn't ask the right questions, I could have been out a lot more money! I should have opened a dialogue from the start and avoided this altogether, but I didn't. If you don't ask, you don't know if you have options or not because not every shop owner will bring it up on their own.
So, that's where we stand now. The shop is fixing the leaks, I'll pick up the truck on Thursday, and I am back on track again! YEAH!
Now, my friend, why don't we get some coffee and sit outside on the patio for a bit. We can discuss the benefits of opening a "Dialogue" more often!